Privacy Policy

Last updated: August 2026

Introduction

At Retain Recovery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, mailing address, and payment information when you make a purchase or contact us.
• Automatic Data: Information about your device, browser type, IP address, pages visited, and time spent on our website.
• Order Information: Details about your sauna purchases, delivery preferences, and installation requirements.

How We Use Your Information

Retain Recovery uses the information we collect in the following ways:

• To process your orders and send related information
• To respond to your inquiries and customer service requests
• To send promotional communications (with your consent)
• To monitor and analyze website usage and performance
• To improve our products and services
• To comply with legal obligations

Protection of Your Information

Retain Recovery uses administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

Disclosure of Your Information

We may share your information in the following situations:

• With service providers who assist us in operating our website and conducting our business
• With shipping and delivery partners to fulfill your orders
• With payment processors to process your transactions
• When required by law or to protect our legal rights

Cookies

Our website may use "cookies" to enhance your experience. Most web browsers are set to accept cookies by default. You can usually modify your browser settings to refuse cookies or alert you when cookies are being sent.

Your Privacy Rights

Depending on your location, you may have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt-out of marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Changes to This Policy

Retain Recovery may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date at the top of this page.