Retain Recovery

Track Your Order

We'll keep you updated every step of the way. Here's what to expect from order confirmation to delivery.

Order Tracking Steps

1

Order Confirmation

You'll receive an email confirmation with your order details within 1 business day.

2

Manufacturing & Preparation

Your sauna is carefully crafted and prepared for shipment (2-8 weeks depending on type).

3

Shipment Notification

Once shipped, we'll send you a tracking number via email to monitor your delivery.

4

Pre-Delivery Confirmation

We'll contact you 24 hours before delivery to confirm your appointment and time window.

5

Delivery & Installation

Our professional team delivers, assembles, and installs your sauna at your location.

6

Enjoy Your Sauna

Relax and enjoy your new sauna! Our team will provide full operating instructions.

Using Your Tracking Number

Once your sauna ships, check your email for the tracking number. You can use it on the carrier's website to:

  • ✓ Monitor real-time delivery status
  • ✓ View estimated delivery date
  • ✓ Receive delivery updates via email or SMS
  • ✓ Schedule a specific delivery time

Don't Have Your Tracking Number?

If you've lost your tracking number or have questions about your order status, our customer service team is ready to help. Simply reach out with your order confirmation email, and we'll provide you with all the details.

Need Help Tracking Your Order?

Contact Our Support Team